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Terms And conditions

ORGANIZER

Rättvik Event AB

Corporate Registration Number: 556709-3926

VAT Number: SE556709392601

Backavägen 41

795 32 Rättvik

Contact: Contact Form

GENERAL

These terms apply between the Organizer and the Customer when purchasing and booking event tickets provided by the Organizer using Nortic’s ticket system. The purchase may include event tickets, accommodation, transportation, other additional products, vouchers, or a combination of these.

TICKET PURCHASE

Ticket purchases cannot be canceled; the purchase is binding. This applies regardless of the chosen payment method. However, if Klarna or a similar payment solution is selected, it is considered equivalent to card or bank payment, even if the invoice is to be paid at a later date. The Distance and Doorstep Sales Act’s rules on the right of withdrawal do not apply to the purchase of event tickets. A 14-day right of withdrawal applies to the purchase of vouchers. Lost tickets or vouchers will not be replaced.

TICKET OR VOUCHER

Tickets or vouchers have an embedded security feature and allow entry or use only once. The customer is responsible for securely storing both electronic and physical tickets or vouchers to prevent duplication, reproduction, or any other means of unauthorized access to the event or use of the voucher.

PERSONAL USE

Tickets may only be purchased for personal use and may not be used for commercial purposes. This means that the ticket may not be resold or offered in competitions without written consent from the Organizer. The Organizer has the right to invalidate bookings or purchases made by the Customer if the Customer does not provide or register correct information, acts fraudulently, or otherwise violates or attempts to circumvent the terms applicable to the purchase. This could include rebooking or purchasing more units than allowed, providing incorrect information to gain advantages, reselling purchased tickets, or otherwise acting fraudulently and/or criminally. Resale, or suspicion of resale, at a higher price than stated on the confirmation or ticket allows for the confiscation or invalidation of the booking/ticket. In the case of invalidation for such reasons, the paid service fee, delivery, or distribution fee will not be refunded. The Organizer may also decide not to refund the ticket price.

CUSTOMER’S OBLIGATIONS UPON ORDER

It is the Customer’s responsibility to check that the shopping cart contains the correct items before completing the order. The Customer is also obliged to provide correct information so that the Organizer can guarantee the delivery of the order. By purchasing a ticket to our events, the Customer agrees to comply with the health and safety measures in place at the time of the event, which may include, but is not limited to, wearing a face mask, providing proof of vaccination status, and/or providing proof of a negative health test. Regularly check relevant authorities’ websites, as well as the event and arena websites, as restrictions and guidelines may change. Inspection takes place upon entry. By entering our arena, you agree to be searched along with your belongings.

CANCELLED or POSTPONED EVENT

The customer is responsible for checking that the event is not canceled or postponed. In the event of a canceled event, the customer should immediately contact the responsible Organizer for ticket reimbursement. For ticket reimbursement, service fees, delivery fees, and distribution fees or cancellation protection will not be refunded. In the case of a postponed event, the purchased ticket is valid for the new date unless otherwise specified. An event is considered canceled if it cannot be held. Changes in repertoire, venue/date of the event, or partially completed events are not considered canceled, and refunds are not normally provided.

REFUND

If the customer is entitled to a ticket refund, the customer must notify the Organizer of their refund claim no later than two (2) months from the event date or the date the event would have been held. Failure to do so forfeits the customer’s right to any refund. This applies to both canceled events and cases where the ticket has been invalidated, and the customer was entitled to a refund. Ticket fees, service fees, cancellation protection, or other costs paid in connection with ticket purchases are not refunded for canceled or postponed events.

EXTRAORDINARY CIRCUMSTANCES

If the event must be canceled due to extraordinary circumstances (fire, war, pandemics, terrorism, floods, etc.), the Organizer reserves the right to retain half of the purchase price.

FORCE MAJEURE

In the event that the event cannot be held due to an obstacle beyond the control of the Organizer/arena, an obstacle that they could not reasonably have expected when the agreement was entered into and whose consequences they could not reasonably have avoided or overcome, the Organizer/arena is exempt from liability for damages or other consequences. The same applies if a performance is canceled due to anyone engaged by the Organizer or another party in an earlier stage.

CANCELLATION

Cancellation is done via our Contact Form. Cancellation of the entire or part of a booking can only be done if the customer chooses to purchase cancellation protection. Cancellation protection is offered as an option when purchasing event tickets. Cancellation protection can only be purchased together with an event ticket and applies per purchased ticket. It is not possible to add cancellation protection later for already purchased tickets. Tickets purchased without cancellation protection are non-refundable. Note that the cancellation protection fee and service fee are non-refundable, and cancellation protection covers only one ticket.

CANCELLATION CONDITIONS FOR ADDITIONAL SERVICES

 

GLAMPING BOOKINGS

The ticket is valid only for the day specified on the ticket. No refund is provided for cancellations less than 14 days before the visit.

MOTORHOME PARKING SPACE BOOKINGS

The ticket is valid only for the day specified on the ticket. No refund is provided for cancellations less than 24 hours before the visit. If the customer chooses to leave our parking space after check-in time, no money will be refunded for the space.

CONCERT DINNER BOOKINGS

The ticket is valid only for the day specified on the ticket. An unused ticket cannot be used on another occasion. No refund is provided for cancellations less than 7 days before the visit. Packaged dinner tickets are not repurchased without cancellation protection.

BUS BOOKINGS

The ticket is valid only for the bus stop specified on the ticket. The customer is responsible for being at the specified location at the specified time. No refund is provided for cancellations less than 7 days before the visit.

 

For cancellations according to the above conditions, contact us via our Contact Form

PERSONAL DATA HANDLING

We care about your personal privacy. We protect and treat your information with respect. When you buy a ticket from us, we store information about you in our systems. The information is saved so that we can contact you and provide you with the best possible service for your experience with us. In our privacy policy, you can read more about how we collect and use personal data and other information. It also describes your rights to your data.

 

Read complete details about our privacy policy here.

 

An agreement with these terms is considered entered into and accepted by the customer when the booking or purchase is completed.

Last updated: 2023-10-03

Please observe that this text is a translation from the original terms and conditions >>Read here<< and that deviations may occur due to the translation.